Our AML Policy and Verification
This page explains how Divaspin Casino, operated by DivaSpin Entertainment N.V. under Curaçao licence OGL/2023/174/0090, verifies your identity and keeps our platform free of money laundering.
Our AML Commitment
We hold licence OGL/2023/174/0090 issued by the Curaçao licensing authority, and that licence binds us to strict anti-money-laundering and counter-terrorism-financing obligations. Our compliance team applies these standards to every account, regardless of stake size or how long you have played with us.
We use a risk-based approach. Identity checks, transaction monitoring and source-of-funds reviews all scale with the risk a particular activity presents. This keeps the process proportionate for most players while giving us the tools to examine unusual patterns closely.
When We Verify You
Verification triggers
Verification happens at defined points rather than at random. You will be asked to confirm your identity at the following moments:
For documents, we accept a current passport, national ID card or driver's licence for identity; a utility bill, bank statement or similar dated within the last three months for proof of address; and, for payment verification, a photo of the card (with middle digits covered) or a screenshot of your e-wallet or crypto wallet showing your name.
- At registration, when we run basic electronic identity and age checks
- Before your first withdrawal, when full know-your-customer (KYC) verification is mandatory
- When cumulative deposits reach 2,000 AUD or the equivalent in another currency
- When our monitoring systems flag activity that requires a closer look
- When you use a payment method registered in a name different from your account name
Verification Step by Step
The process is deliberately simple. Most players finish it in under ten minutes once they have their documents photographed clearly.
Standard checks are completed within 24 hours of receiving clear documents. Complex cases, such as source-of-funds reviews, can take up to five business days. Every document you upload is transmitted over encrypted connections and stored on access-controlled servers. Only our compliance staff can view verification records, and we never share them with third parties except where the law requires it.
- Upload your documents through the secure verification page in your account settings
- Our compliance team reviews them, usually within 24 hours
- You receive an email and an account notification with the outcome
- If anything is unclear, we contact you with specific instructions before rejecting anything
When We Ask for Source of Funds
If your deposits exceed 10,000 AUD in aggregate, or if your betting pattern suggests deposits out of step with your declared profile, we may ask where the money comes from. This is not an accusation; it is a licence requirement that applies to every operator in our jurisdiction.
Acceptable evidence includes recent payslips, a tax return, bank statements showing regular income, a sale contract for an asset, or evidence of an inheritance or investment payout. Once our compliance team is satisfied, the file is closed and you will not normally be asked again unless your activity changes materially.
How We Monitor Transactions
Every deposit and withdrawal passes through automated screening before it settles. The system looks at amounts, frequency, payment-method changes and patterns that resemble layering, which is the practice of moving funds through an account to disguise their origin.
We return withdrawals to the same method you used to deposit wherever that method supports it. This is called the same-method rule, and it prevents a third party from receiving funds they never deposited. Withdrawal limits are 12,000 AUD per day and 48,000 AUD per month. E-wallet and crypto withdrawals are processed within 24 hours; card and bank transfer withdrawals take one to three business days. We charge no fees on either side.
| Check | When it applies | Typical outcome |
|---|---|---|
| Deposit screening | Every deposit, in real time | Approved instantly or held for review |
| Withdrawal review | Every withdrawal request | Released after verification is complete |
| Same-method rule | All withdrawals | Funds returned to the depositing method |
| Pattern review | On triggering indicators | Compliance officer examines the account |
If Verification Fails
When documents are missing, unreadable or inconsistent with your account details, we pause withdrawals on the affected account until the issue is resolved. Deposits may continue in most cases, but funds cannot be withdrawn from an unverified account once verification has been requested.
If you refuse to provide documents, or if we establish that the documents are fraudulent, we close the account, void any pending winnings and, where the law obliges us, report the matter to the licensing authority. You may appeal any decision by writing to [email protected], and our compliance team will respond within five business days.
- Missing or expired documents: withdrawals paused, 30 days to provide valid replacements
- Mismatched names on payment methods: funds returned to source, account closed
- Suspected fraud: immediate suspension and report to the Curaçao authority
- Third-party deposits: rejected and returned to the original payer
How Long We Keep Records
We retain verification documents and transaction records for five years after your account closes, which is the retention period required under our licence. This protects both of us: it evidences that you were the rightful owner of the funds you withdrew, and it satisfies our reporting obligations if a historical transaction is ever queried by the authorities.
After the retention period expires, documents are securely destroyed. You may request a copy of the records we hold about you at any time by emailing [email protected], which is available 24/7.
Frequently Asked Questions
Why can I deposit but not withdraw before verification?
Our licence requires full know-your-customer verification before the first withdrawal. Deposits are screened in real time, but funds cannot leave your account until your identity, address and payment method are confirmed.
How long does verification take at Divaspin Casino?
Standard document checks are completed within 24 hours. Complex cases, including source-of-funds reviews, can take up to five business days.
Why must withdrawals go back to my deposit method?
The same-method rule prevents money laundering by ensuring funds reach only the person who deposited them. If a method does not support withdrawals, we return funds via bank transfer to an account in your name.
Is my passport safe on your servers?
Yes. Documents are transmitted over encrypted connections and stored on access-controlled servers that only our compliance staff can reach. We never sell or share them, except where the law requires disclosure.