Responsible gaming at Divaspin Casino
Gambling should stay a form of entertainment you control, and that control belongs to you. Since launching in 2022, we have built every safety tool on this page into your Divaspin Casino account, and none of it requires a phone call or a wait.
Our commitment to your wellbeing
What we do proactively
We monitor play patterns across our platform, and when we see sustained changes such as sharply rising deposit frequency, failed limit increases or sessions that stretch through the night, our trained team reaches out privately. Nobody is judged here, and no one is lectured. You get a direct message with the tools that fit your situation and, if you want, a hand setting them up.
Reality checks sit inside every session. At intervals you choose, a notification appears on screen showing how long you have been playing, how much you have wagered and what your net result is. It is a small interruption, and for many players it is the pause that puts an evening back in proportion.
Warning signs worth knowing
Problem gambling rarely announces itself. It shows up in small shifts that are easier to see written down than felt in the moment. Read this list honestly, and if two or more points feel familiar, the tools in the next section are a good place to start.
- You chase losses, increasing bets or deposits to win back what you lost.
- You hide the amount of time or money you spend gambling from family or friends.
- You borrow money, sell belongings or use funds meant for bills to keep playing.
- Your mood swings with your results, and gambling has stopped feeling fun.
- You play for longer than you planned and struggle to stop a session.
- Gambling takes time away from work, study, sleep or people you care about.
- You think about gambling when you are not playing, planning the next session.
Practical tools you control
Activate everything in one place
Every tool below lives under Account, then Responsible Gaming in your Divaspin Casino profile. Changes take effect immediately, and stricter limits apply the second you confirm them.
| Tool | What it does | Where to activate |
|---|---|---|
| Deposit limits | Caps the amount you can deposit daily, weekly or monthly (minimum 50 AUD). | Account, Responsible Gaming |
| Loss limits | Stops play once your net losses in a period reach your chosen amount. | Account, Responsible Gaming |
| Wagering limits | Limits total bet volume regardless of result. | Account, Responsible Gaming |
| Reality checks | On-screen session reminders at intervals you set, from 15 minutes upward. | Account, Responsible Gaming |
| Session timeouts | Logs you out for a set window, from 24 hours to a longer break. | Account, Responsible Gaming |
| Cooling-off periods | Suspends the account for a fixed term with no re-entry until it lapses. | Account, Responsible Gaming |
| Self-exclusion | Blocks the account fully for a chosen term or permanently. | Account, Responsible Gaming, or via support |
Loosening a limit takes longer
We apply tighter limits instantly, but any request to raise or remove one goes through a 24 hour review. That delay is deliberate. It gives cooler thinking time to arrive before the money moves.
How self exclusion works
Durations and reactivation
Self-exclusion is the strongest step, and we make it simple to take. Your account closes to all play and deposits for the term you select, and we remove you from all promotional communications, including bonus emails and tournament invitations, for the same period.
| Term | What happens | Reactivation |
|---|---|---|
| 24 hours | Account locked for one day. | Automatic, no action needed |
| 7 days | Account locked for one week. | Automatic at expiry |
| 30 days | Account locked for one month. | Automatic at expiry |
| 6 months | Account locked, all marketing halted. | Contact support to reactivate |
| Permanent | Account closed for good. | Not reversible under any circumstance |
Your balance and open bets
Any funds in your balance remain yours. When you self-exclude, we walk you through a withdrawal of the remaining amount through your verified method, and withdrawal minimums and timescales (0 to 24 hours for e-wallets and crypto, 1 to 3 business days for cards and bank transfer) still apply. Open bets settle normally, and any winnings are added to your balance and paid out with it.
Keeping minors safe online
Strict 18 plus policy
You must be 18 or over to hold an account with us, and we enforce this through KYC checks that require a valid ID or passport before your first withdrawal, alongside proof of address and payment method. If an account fails age verification, we close it and refund any deposits made.
Tools for parents
If children or teenagers share your devices, parental control software can block gambling sites at the device level. Reliable options include Net Nanny, Qustodio, GamBlock and Cyber Patrol. Keep your login credentials private, never save them on shared devices, and log out after every session.
Free support across Australia
Confidential and cost free
Our tools manage access. The services below help with what sits underneath, and every one of them is free, confidential and available to you regardless of whether you self-exclude with us. Calling them leaves no record on your Divaspin Casino account.
- Gambling Help Online: telephone counselling on 1800 858 858, 24 hours a day, plus live chat and self-help tools at gamblinghelponline.org.au.
- Lifeline Australia: crisis support on 13 11 14, any hour, at lifeline.org.au.
- National Debt Helpline: free financial counselling on 1800 007 007 at ndh.org.au for gambling-related money pressure.
Talk to our team any time
Our live chat runs 24/7, and you can reach a human at any hour by typing your question or simply asking to speak with someone about account limits. For anything you would rather write down, email [email protected] and put Responsible Gaming in the subject line; those messages are routed to a specialist queue and answered first.
Setting a limit, taking a cooling-off or starting self-exclusion never costs you anything and never affects your remaining balance. When you are ready to make a change, the whole process takes under two minutes from your account page, and if any step is unclear, we will do it with you.
Frequently Asked Questions
Can I set a deposit limit lower than 50 AUD?
Deposit limits work on top of our minimum deposit of 50 AUD, so you can block deposits entirely rather than set a cap below that figure. A zero deposit limit acts as a soft block while your account stays open.
Will self-exclusion cancel my welcome bonus or winnings?
No. Your balance, including settled winnings, stays yours. We process a withdrawal through your verified method, and the standard withdrawal timescales apply. Unspent bonus funds tied to unmet wagering expire with the promotion terms.
Can someone else request self-exclusion on my behalf?
We act on requests from the account holder, but if a family member contacts support about your play, we will reach out to you directly and can guide you through the exclusion process together.
Is my self-exclusion visible to anyone else?
No. Exclusions are confidential, appear in no marketing, and our support team discusses them only with you.
What happens after a 6 month exclusion ends?
The account stays closed until you contact support and confirm, in writing, that you want it reopened. There is a further cooling-off review before reactivation, and you can withdraw the request at any point during that review.