Our Terms and Conditions

Q: How do I self-exclude from the platform?

Contact our 24/7 support team via live chat or support@divaspin.com and request self-exclusion for 6 months, 1 year or permanently. Once confirmed, it cannot be reversed before the period ends.

These Terms and Conditions govern your use of the Divaspin Casino platform at divaspin-aud.com. Please read them carefully before registering or placing any wagers.

Accepting Our Terms

By creating an account, depositing funds or placing a wager on our platform, you confirm that you have read, understood and accepted these Terms and Conditions in full. The agreement takes effect the moment you complete registration and tick the acceptance box, and it remains in force for as long as your account stays open.

If you do not agree with any part of these terms, you must not register or play. We operate under licence OGL/2023/174/0090 issued in Curaçao, and this agreement is binding between you and DivaSpin Entertainment N.V. as the platform operator.

1. Your continued use of the platform after any update constitutes acceptance of the revised terms.
2. A copy of the current version is always available on this page for you to download or print.
3. If any clause is found unenforceable, the remaining clauses stay fully in effect.

Who May Register With Us

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if that is higher, to open an account with us. Registration is limited to one account per person, per household, per IP address and per payment method. Opening duplicate accounts is a breach of these terms and may result in forfeiture of balances and bonuses.

Our platform is not available to residents of the United States, the United Kingdom, the Netherlands, France, Spain, Belgium, Italy, Denmark, Estonia, Latvia, Lithuania, Cyprus, Iran, North Korea or Syria, or wherever local law prohibits online gambling. You are responsible for ensuring that playing on our platform is legal in your place of residence.

1. You must provide accurate, current and complete personal details at registration.
2. You must keep your login credentials confidential and not share them with anyone.
3. You must complete our KYC verification, including proof of identity, proof of address and payment method verification, before your first withdrawal.
4. We may request updated verification documents at any time to meet our regulatory obligations.

Deposits, Withdrawals and Verification

Payment rules

You may deposit via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, bank transfer, Bitcoin, Ethereum, Tether or Litecoin. Withdrawals are processed to Visa, Mastercard, Skrill, MiFinity, Jeton, bank transfer, Bitcoin, Ethereum or Tether. We charge no fees on deposits or withdrawals. E-wallet and crypto withdrawals are processed within 0 to 24 hours; card and bank transfer withdrawals take 1 to 3 business days.

All withdrawals are subject to our KYC verification gate. Until your identity, address and payment method are verified, no withdrawal will be released. We may also request source-of-funds evidence for larger transactions. Funds must be wagered at least once before withdrawal where required by anti-money-laundering rules.

1. Minimum deposit and minimum withdrawal are each 50 AUD or equivalent.
2. Withdrawal limits are 12,000 AUD per day and 48,000 AUD per month.
3. Winnings above the monthly limit are paid in instalments across following months.
4. A dormant account with no login or transaction activity for 12 months may be charged a reasonable administrative fee; we will notify you before any such fee applies.
5. You may only withdraw to a payment method registered in your own name.

How Our Bonuses Work

Bonuses and promotions on our platform, including the welcome package, cashback offers, reload bonuses, free spins drops and tournaments, are subject to the specific rules published with each offer, together with the general rules below. Where an individual offer conflicts with these terms, the offer rules prevail for that offer.

Bonus funds are not withdrawable cash. They convert to real money only after the stated wagering requirement is met. If you request a withdrawal before completing wagering, the bonus and any winnings from it are forfeited.

1. Wagering requirements must be completed within the validity period stated in the offer; after expiry, the bonus and related winnings are removed.
2. A maximum bet limit applies while a bonus is active; bets placed above this limit void the bonus and its winnings.
3. Certain games are excluded or contribute at a reduced rate towards wagering; the contribution table is listed in each offer's rules.
4. Bonuses are limited to one per person, household, IP address and payment account.
5. Winnings from bonus funds may be capped at the maximum win amount stated in the offer terms.
6. We may withhold or reclaim bonuses where we reasonably believe an offer has been misused.

Conduct We Do Not Tolerate

You agree to use our platform for personal entertainment only and not to exploit it through unfair, deceptive or unlawful means. The following conduct is strictly prohibited and constitutes a material breach of these terms.

Where we detect prohibited conduct, we may suspend or close your account, void wagers, forfeit bonuses and winnings, and withhold withdrawals. We also reserve the right to report suspected criminal activity to the relevant authorities.

1. Fraud, dishonesty or providing false information at any stage.
2. Chargebacks, payment reversals or disputed deposits after playing with those funds.
3. Multi-accounting: holding more than one account to claim repeated bonuses or evade limits.
4. Bonus abuse, including low-risk wagering patterns designed to extract bonus value.
5. Collusion with other players or third parties to manipulate outcomes.
6. Use of bots, automated tools, artificial intelligence or software to gain an unfair advantage.
7. Accessing our platform from a restricted country or concealing your location with a VPN or proxy.
8. Any activity linked to money laundering or the proceeds of crime.

Your Right to Set Limits

Gambling should stay a form of entertainment, never a way to make money or escape problems. We give every player tools to keep play under control, and we encourage you to use them before play stops being fun. Australian players can also contact Gambling Help Online on 1800 858 858 for free, confidential support at any time.

You may set or adjust deposit limits, loss limits and session reminders from your account settings or by contacting our support team, available 24/7 via live chat and email at [email protected]. Limit decreases take effect immediately; increases take effect after a cooling-off period to prevent impulsive decisions.

1. Self-exclusion: you may close your account for a fixed period of 6 months, 1 year or permanently; during this time we will not let you reopen it or create a new account.
2. Cooling-off periods: a short break of 24 hours to 30 days can be applied on request.
3. Our obligations: where we identify signs of gambling harm, we may contact you, apply protective limits or exclude you from promotional communications.
4. Self-exclusion decisions are binding once confirmed and cannot be reversed before the period ends.

Closing Accounts and Raising Disputes

You may close your account at any time by contacting our support team. On closure, we will return your remaining real-money balance, less any amounts owed under these terms, using your verified withdrawal method. You may also request a temporary closure for a defined break period.

If you have a complaint, contact our support team first so we can try to resolve it promptly. Complaints received via live chat or [email protected] are acknowledged and investigated, and we aim to provide a final response within a reasonable timeframe. If you are not satisfied with our resolution, you may escalate the matter to the Curaçao licensing authority or seek any remedy available to you under consumer protection law in your jurisdiction. These terms are governed by the laws applicable to our licence, and disputes fall under the jurisdiction associated with it, without prejudice to mandatory local consumer rights.

When We Update These Terms

We may amend these Terms and Conditions at any time to reflect changes in law, our licence conditions, our products or our responsible gambling obligations. Material changes will be notified to you by email or by a prominent notice on our platform at least 7 days before they take effect, unless a change is required immediately for legal or security reasons.

The effective date of the current version is displayed at the top of this page. If you continue to use our platform after the notice period, the amended terms apply to you. If you do not accept a change, you may close your account before the effective date, and we will return your balance in accordance with the account closure rules above.

Frequently Asked Questions

How old do I have to be to play at Divaspin Casino?

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if higher, to register and play on our platform.

Can I open more than one account?

No. Our terms allow one account per person, household, IP address and payment method. Duplicate accounts may be closed with bonuses and related winnings forfeited.

When can I withdraw my bonus winnings?

Bonus funds convert to withdrawable cash only after you complete the wagering requirement within the offer's validity period and stay within the maximum bet limit.

What happens to a dormant account?

If there is no login or transaction activity for 12 months, we may apply a reasonable administrative fee, and we will notify you before doing so.

How do I self-exclude from the platform?

Contact our 24/7 support team via live chat or [email protected] and request self-exclusion for 6 months, 1 year or permanently. Once confirmed, it cannot be reversed before the period ends.